Procedure 1001 - Additional Network and Telephone Ports

1.0 Purpose

This document details the procedures that should be followed when a user wishes to request a network or telephone jack installation.

2.0 Installation Procedure for a Network Jack

• A request for assistance should be placed with the Technology Support Center at http://www.it.fit.edu/support or by phone at (321) 674-7284.  Include building, room, number of ports needed, and funding source in the request.
• The IT department will work up drawings and the specifics of the request and determine the availability of network resources including: network electronics, and network capacity.
• The Network Integration Team will review and approve the documentation in order to ensure its accuracy and compliance with standards.
• The IT department will send copies of the paperwork to Facilities Management in the form of a facilities work order.
• Facilities Management will indicate the availability of resources.
• If Facilities Management is unable to provide the resources, the IT department will provide an estimate from a 3^rd party vendor.
• The department will be sent the estimate and the request will be marked pending until the department indicates they are willing to proceed.
• If the funding department elects to proceed, the funding department will complete the appropriate paperwork or purchase orders.
• Network infrastructure will be upgraded either by a contractor, the IT department, and / or the Network Integration Team based on the scope of the request.
• Once the installation is complete, the IT department will verify that the installation was completed correctly, change the status of the request back to "open", and transfer the ticket to the Network Integration Team to complete the connection to the port.

2.0 Installation procedure for a Telephone Jack

• A request for assistance should be placed with the Telecom department at telecom@fit.edu or by phone at (321) 674-8002.  Include building, room, number of ports needed, and funding source in the request.
• The Telecom Department will create a call ticket in the tracking system.
• The Telecom department will work up drawings and the specifics of the request and determine the availability of resources including: network electronics, and network capacity.
• The Telecom Manager will review and approve the documentation in order to ensure its accuracy and compliance with standards.
• The Telecom department will order the installations required from the appropriate vendor(s) or Facilities Management, and will provide these vendors with copies of the paperwork in the form of a facilities work order, a Sales Service Order, or a call ticket.
• The vendor(s) will provide Telecom with an estimate and will indicate the availability of resources.
• The department will be sent the estimate and the request will be marked pending until the department indicates they are willing to proceed.
• If the funding department elects to proceed, the funding department will notify Telecom in writing; email is acceptable.
• Documentation will be updated either by the contractor, or the Telecom Department, based on the scope of the request.
• Once the installation is complete, the Telecom department will verify that the installation was completed correctly, change the status of the request to “Closed,” and apply all appropriate charges on the next telephone bill.

3.0 Scope

This document applies to all end-user requests for the installation of a network or telephone jack.

4.0 Revision History